ProLink+ Homeowner Portal Troubleshooting

Troubleshoot Browser Issues

The Homeowner Portal is a browser-based application. As a result, if you encounter issues with the appearance or behavior of the site, a good first step is to clear the browser cache. For example, if you are having trouble submitting the application, clear the browser cache and then re-try submitting.

Important

The steps to clear browser cache are based on your specific browser and its version. Browsers and devices may be slightly different and may change from time to time. If the information provided here is out-of-date, we recommend visiting the help specific to your browser or device. Alternatively, contact the agency for assistance.

  1. Locate your browser history.

    Chrome—Go to Menu > History > Clear browsing data

    Firefox—Go to Menu > History > Clear recent history

    Edge—Go to Menu > History > Menu > Clear browsing data

    Safari—Go to History > Clear History

  2. Select which data to clear (browsing history, cookies, or both), and then confirm, for Chrome, Firefox, and Edge.

    Plus-HO-browser-cache-chrome.png
    Plus-HO-browser-cache-firefox.png
    Plus-HO-browser-cache-edge.png

    Examples from Chrome, Firefox, and Edge browsers

    OR

    Select the timeframe for clearing browsing history, cookies, and data cache for Safari.

  1. Locate your browser history.

    Go to Menu > More > Settings.

    OR

    Go to Menu > Settings > Privacy & Security.

    OR

    Go to Chrome menu > Settings > Privacy & Security.

  2. Tap Clear browsing data.

    Select which data to clear (browsing history, cookies, or both), and then Clear data.

  1. To clear browsing history and cookies, go to Settings > Safari.

    Tap Clear History and Website Data.

    OR

  2. To clear cookies and keep the browsing history, go to Settings > Safari > Advanced > Website Data.

    Tap Remove All Website Data.

Supported Browsers

ProLink+ requires an up-to-date web browser to make sure that you can use all of ProLink+'s features. ProLink+ currently supports the latest two version of all browsers, unless otherwise noted.

Supported browsers include:

  • Google Chrome

  • Mozilla Firefox

  • Apple Safari

  • Microsoft Edge